Services Standards

SERVICE STANDARDS TABLE

Order

Service Name

Application Method

KYK Form Code

KYK Form Name

Completion Time of Service

1

Opening a Corporate Email Account

Official Request Letter via EBYS and Signed Form from KYK

MEÜ.İD.FR-326/00

BİDB - Kurumsal e-posta istek formu

During the day

2

Opening a Personal Email Account

Official Request Letter via EBYS, by e-mail (bidb@mersin.edu.tr) (For identity verification, the ID card must be attached to the file.)

MEÜ.İD.FR-328/00

BİDB - Kişisel E-Posta İstek Formu

During the day

3

Email Password Requests

By phone, face to face (Authentication is made from authentication systems.)

10 minute

4

Opening an Email List

Official Request Letter via EBYS and Signed Form from KYK (The verified e-mail address list must be prepared electronically.)

MEÜ.İD.FR-109/00

BİDB - E-Posta Listesi İstek Formu

During the day

5

Subdomain Requests

Official Request Letter via EBYS and Signed Form from KYK

MEÜ.İD.FR-111/00

BİDB - Subdomain istek formu

During the day

6

Statik IP Requests

Official Request Letter via EBYS and Signed Form from KYK

MEÜ.İD.FR-107/00

BİDB - Dış Ip Tahsis Talep Formu

During the day

7

Port Forwarding Request

Official Request Letter via EBYS and Signed Form from KYK

MEÜ.İD.FR-110/00

BİDB - Port yönlendirme formu

During the day

8

VPN Service Account

Official Request Letter via EBYS and Signed Form from KYK

MEÜ.İD.FR-253/00

BİDB - VPN Bağlantı Formu

During the day

9

Proxy Usage Service

Official Request Letter via EBYS

During the day

10

IP Phone (VOIP)

OfficialRequest Letter via EBYS and Signed Form from KYK

MEÜ.İD.FR-246/00

BİDB - IP Telefon Abonelik Formu

During the day

11

Kullanıcı Ağ Kablosunun Çekilmesi

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-162/00

BİDB - Network Arıza ve Talep Formu

1-3 days

12

Installing Unit Network Cables

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-162/00

BİDB - Network Arıza ve Talep Formu

1-3 days

13

Internet Edge Activation

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-162/00

BİDB - Network Arıza ve Talep Formu

During the day

14

Internet Edge Problems

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-162/00

BİDB - Network Arıza ve Talep Formu

During the day

15

Wireless device Discoveries

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-162/00

BİDB - Network Arıza ve Talep Formu

During the day

16

KGS ID Card Request

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-255/00

BİDB - KGS Kart Talep Formu

During the day

17

Barrier-Turnstile Installation and Repair

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-245/00

BİDB - KGS Tamir ve İnceleme Formu

1-3 days

18

Computer Formatting

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-161/00

BİDB - Teknik Servis Talep Formu

During the day

19

Computer Hardware Malfunctions

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-161/00

BİDB - Teknik Servis Talep Formu

1-5 days

20

Computer Software Malfunctions

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-161/00

BİDB - Teknik Servis Talep Formu

During the day

21

Preparation of Technical Specifications

Official Request Letter from destek.mersin.edu.tr and Signed Form from KYK

MEÜ.İD.FR-240/00

BİDB - Teknik Şartname Talep Formu

1-3 days